Service
Review management
More reviews, every one answered, and you hear about the bad ones right away.
Reviews decide a lot of close calls. When two businesses show up side by side, people pick the one with more recent reviews and replies that sound like a real person wrote them.
Most happy customers will leave a review if you ask at the right time and make it one tap. Most businesses just don't ask, because they're busy doing the work. This service does the asking for you.
Who it's for
Businesses with good work and too few reviews to show for it, and anyone who has a review sitting unanswered right now.
How it's set up
- A short request message in your voice, with a link straight to your Google review form.
- A simple way to trigger it after each job: you text me the customer's name and number, or I connect it to the invoicing or booking tool you already use.
- One reminder a few days later if they haven't left a review. That's it. No pestering.
Every month ($99)
- Requests sent after each job by text or email.
- A reply to every Google review within two days, written to sound like you.
- A same-day alert when a one-, two- or three-star review comes in, with a suggested reply for you to OK.
- Facebook and Yelp reviews watched and answered too.
- Your review count and rating in your monthly report.
Bundles
Included in Foundation, Working Presence, Front Runner and Everything. Buy two or more services together and save 5% to 20%. See pricing.
What I need from you
A way to know when a job is finished, and your OK on replies to negative reviews.
The honest part
I ask every customer, not just the happy ones. Google doesn't allow screening customers before asking for a review, and I won't buy or write fake reviews. Both can get a profile suspended.
Questions
Can you get bad reviews removed?
Only reviews that break Google's rules, like spam, off-topic posts or reviews from people who were never customers. I'll flag those. For everything else, a calm, specific reply does more for you than the review does against you.
Will customers get annoyed?
One request and one reminder, timed right after the job. Most people don't mind being asked, and many are glad to help a local business.
Do I approve every reply?
Replies to good reviews go out in your voice without bothering you. Replies to negative reviews wait for your OK.
Where I offer this
- Bentonville
- Rogers
- Springdale
- Fayetteville
- Siloam Springs
- Lowell
- Bella Vista
- Centerton
- Remote, anywhere in the U.S.
Pairs well with
Google Business Profile management
Setup and weekly upkeep for the profile that shows on Google Search and Maps.
Learn moreListings cleanup
Correct name, address, phone and hours on Apple Maps, Bing, Yelp, Facebook and directories.
Learn moreTracking and reporting
Google Analytics, call and form tracking, a live dashboard and a one-page monthly report.
Learn more